accept returns within 5 days of purchase.
I do not return cost of original shipping or
shipping on returns unless I am at fault.
I also charge a 20% restocking fee.
Before returning the gourds, contact me by
email or phone to advise us of the action you
would like us to take for the return/exchange,
noting the reason for the return.
The gourds must be in their original
packed tightt using newspaper or similar
packaging. The gourds must be undamaged,
exchange or credit will only be given if
merchandise is returned in saleable condition.
Unauthorized returns or merchandise returned as
a result of a customer order error may be
subject to a 20% restocking charge. Customer is
responsible for payment of original and return
shipping charges .
Note: I do my best to pick gourds that suit
my customers. This is done by conversations on
telephone, email, and pictures.
It still is difficult to pick the exact type of
gourds. I still do my best. I would say that
99.9 percent of the time the customer is very
happy with the box they get.
It cost a good deal to ship gourds, so try
your best to help me understand what you want.
It is too expensive to ship gourds back and
forth. I like to know if the gourds you need
has a long or short neck, squatty gourd or tall
gourd, size of bulb or bulbs, sit flat, stems if
possible, and what you will be doing with the
gourd such as painting scenes, carving,
containers, ornaments and etc.
I have customers who understand what I share
above and we have a good working relationship.
I have some customers who order repeatedly. If
they get some bad ones, I throw in extra's in
the next order and have at times just sent them
a free box.
1. Any claims for damaged items in
shipping must be submitted to me within (5)
days after delivery. I will not be responsible
for, nor issue an exchange, if notified after
(5) business day. Always make sure your gourds
are insured. UPS automatically insures up to
2 No Exchanges or returns if the
gourds are damaged unless damaged in shipping..
When returning gourds, make sure they are packed
tight. If not, they can crack. Most of the time
the gourds make it to their destination in good
condition. I price my gourds low so that if a
gourd is damaged, this will make up for the
loss. I don't like to turn in damages to UPS
unless it is a have to case. I throw in some
extra's also to make up differences. For
example, if you order 40 apple gourds, you might
get 3 extra. So if one is broke, I have it
covered with the extra. It seems like most of
my customers understand this.
3. Shipping your return-
Call or email me first within five days after
you receive the shipment of gourds before
returning the gourds.
4. In the event that a buyer would wish to
return the gourds, I will gladly refund
purchase price only, but buyer is
responsible for all freight charges and gourds
must be received by seller in the purchased or
sold condition. There will also be a
20% restocking fee deducted from the
refund if the customer wishes to return the
Ship returns to:
Sandlady's Gourd Farm
10295 N 700 W
Tangier, In. 47952